E-commerce Giant turns to Artificial Intelligence to Improve Customer Service
Free Powerful Enterprise-Grade
Customer Support Platform
Inbox & Queue Management
Increase agent efficiency with advanced ticket handling, agent notes, and more.
Unlimited Agent Seats
Unlimited agent seats mean you can invite your entire team. No more paying per seat!
Offer seamless support via web, app, email, SMS, Facebook Messenger, Twitter, WeChat, and more.
Define and track customer segments based on customer lifetime value (LTV).
Interactive visualization of key customer events via the Customer Chronicle™.
Advanced Dashboard & Reports
View Agent performance reports and ticket analytics to see how your team is doing.
Maximize Agent Productivity with Industry-leading, Pay-Per-Use Artificial Intelligence
Co-Pilot (AI-Assisting Agent Software)
Leverage AI to recommend responses to agents, based on your support materials.
Auto-Pilot (AI-Automated Responses)
Allow AI to provide round-the-clock support without requiring human agents.