AI-Enhanced Customer Service

Artificial intelligence that answers your customers’ questions in seconds, not days.

  • - Operator
  • Plus Sign
  • - Co Pilot

Boost agent productivity
with co-pilot mode

AI technology presents recommended responses to your team, learning from historical tickets, FAQs and support documentation.

  • - Co Pilot

Turn over the controls
with auto-pilot mode

AI technology directly responds to common customer questions, allowing your team to focus on more complex inquiries.

Schedule Demo

E-commerce Giant turns to Artificial Intelligence to Improve Customer Service

Client Feature - TopHatter’s mobile-optimized chat support interface integrates directly within the Tophatter app to provide customers with help right when they need it. Combined alongside their pre-existing email support channel, helps Tophatter deliver forward-thinking, customer-friendly service that matches the speed of their business.
Join the leading companies working with
  • Wix
  • Intel
  • Flipkart
  • Accenture
  • Canada Post
  • Tivit
  • Illinois
  • AutoStar
  • Capco

Free Powerful Enterprise-Grade
Customer Support Platform provides a risk-averse way for your team to experience the benefits of artificial intelligence
while using a full-featured customer service platform for free.
Free forever features include:
  • Inbox & Queue Management
    Inbox & Queue Management

    Increase agent efficiency with advanced ticket handling, agent notes, and more.

  • Smart Queues
    Unlimited Agent Seats

    Unlimited agent seats mean you can invite your entire team. No more paying per seat!

  • Multi Channel Communication
    Multi-Channel Communication

    Offer seamless support via web, app, email, SMS, Facebook Messenger, Twitter, WeChat, and more.

  • User Segmentation LTV
    Customer Segmentation

    Define and track customer segments based on customer lifetime value (LTV).

  • Customer Chronicle
    Customer Engagement

    Interactive visualization of key customer events via the Customer Chronicle™.

  • Dashboard
    Advanced Dashboard & Reports

    View Agent performance reports and ticket analytics to see how your team is doing.

Maximize Agent Productivity with Industry-leading, Pay-Per-Use Artificial Intelligence

AI designed to provide faster, more accurate, and more personalized
answers to your customer questions at scale.
Premium AI features:
  • Co-Pilot
    Co-Pilot (AI-Assisting Agent Software)

    Leverage AI to recommend responses to agents, based on your support materials.

  • Auto Pilot
    Auto-Pilot (AI-Automated Responses)

    Allow AI to provide round-the-clock support without requiring human agents.

Download PDF