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By Agent AI 02 Jun 2017 adds support for Twitter DM!

Here’s an easy win for customer service and marketing teams – Let your customers engage with you through the channels they prefer and are familiar with.  It sounds simple, yet few customer service platforms offer omnichannel support.  At, we offer support for nearly every leading open-API messaging channel, and now have users who resolve their customer inquiries via The Web, SMS, email, Facebook Messenger, Viber, WeChat, Telegram, Line and … Drumroll … now Twitter DM!

Support for Twitter DM


Recently, Twitter announced their new direct messaging APIs, paving the way for to offer our users the ability to connect with over 300+ million Twitter users.  Support includes the ability to the send and receive images, GIFs and emojis. A business can also send quick replies, location requests and rich carousel messages which get automatically translated to fit Twitter’s message-display capabilities.

Give it a try today.

Chat soon,
– The Team