Augmented Interactions (another acronym for AI)

By Aaron Miller As a solutions engineer here at, looking back on my interactions with Artificial Intelligence across the better part of a year, a few takeaways: 1. It’s not as smart as you think (or hope). O... Read more

CustomerThink: Agent.AI – Customer Service with the AI Bot

By Thomas Wieberneit Read article here: Earlier in June I had the opportunity to talk to Barry Coleman, CTO of, an about 2-year-old compa... Read more

Customer service should mimic the 5 levels of autonomous cars

Posted on VentureBeat, June 12, 2017  Image Credit: Shutterstock / Melpomene In 1900, 41 percent of the U.S. workforce was employed in agriculture. By the year 2000, that number had dropped to 1.9... Read more adds support for Twitter DM!

Here's an easy win for customer service and marketing teams - Let your customers engage with you through the channels they prefer and are familiar with.  It sounds simple, yet few customer service platforms offer omnich... Read more Interview: takes staged approach to integrating AI into customer service

Posted on - May 18, 2017 AI Trends editor John Desmond interviewed Barry Coleman, CTO, Q. Tell me about A. is a customer service platform designed to help businesses con... Read more

Blue-Collar Revenge: The Rise Of AI Will Create A New Professional Class

Published in Forbes, April 6, 2017 POST WRITTEN BY Max Schireson and Dan Nguyen-Huu Max Schireson is an... Read more

Why we created a résumé for

Strategically posted on the eve of April Fools Day.    As more “digital co-workers” powered by artificial intelligence join the workforce, we’ve wondered whether software like might soon be ‘employe... Read more

Automatic for the people: why intelligent chatbots matter.

Posted in Orange Business Services, March 23 Customer service continues to ... Read more web client launches on Product Hunt!

Bring the power of Co-Pilot and Auto-Pilot to your website Today we’re announcing is officially available for the web! In October, we launched our mobile-first, customer service Co-Pilo... Read more

VentureBeat – Guest Post – AI is going to kill seat-based SaaS models

First posted on VentureBeat Venture Beat | Guest Post from CEO, Fred Hsu I’m going to let you in on a little secret: I’ve... Read more