Customer service should mimic the 5 levels of autonomous cars
Posted on VentureBeat, June 12, 2017
Image Credit: Shutterstock / Melpomene
In 1900, 41 percent of the U.S. workforce was employed in agriculture. By the year 2000, that number had dropped to 1.9... Read more
Agent.ai adds support for Twitter DM!
Here's an easy win for customer service and marketing teams - Let your customers engage with you through the channels they prefer and are familiar with. It sounds simple, yet few customer service platforms offer omnich... Read more
AITrends.com Interview: Agent.ai takes staged approach to integrating AI into customer service
Posted on AITrends.com - May 18, 2017
AI Trends editor John Desmond interviewed Barry Coleman, CTO, Agent.ai
Q. Tell me about Agent.ai?
A. Agent.ai is a customer service platform designed to help businesses con... Read more
Blue-Collar Revenge: The Rise Of AI Will Create A New Professional Class
Published in Forbes, April 6, 2017 https://www.forbes.com/sites/valleyvoices/2017/04/06/blue-collar-revenge-and-the-rise-of-ai/#1d2c9852524c
POST WRITTEN BY
Max Schireson and Dan Nguyen-Huu
Max Schireson is an... Read more
Why we created a résumé for Agent.ai
Strategically posted on the eve of April Fools Day.
As more “digital co-workers” powered by artificial intelligence join the workforce, we’ve wondered whether software like Agent.ai might soon be ‘employe... Read more
Automatic for the people: why intelligent chatbots matter.
Posted in Orange Business Services, March 23
Customer service continues to ... Read more
Agent.ai web client launches on Product Hunt!
Bring the power of Agent.ai Co-Pilot and Auto-Pilot to your website
Today we’re announcing Agent.ai is officially available for the web! In October, we launched our mobile-first, customer service Co-Pilo... Read more
VentureBeat – Guest Post – AI is going to kill seat-based SaaS models
First posted on VentureBeat http://venturebeat.com/2017/03/18/ai-is-going-to-kill-seat-based-saas-models/
Venture Beat | Guest Post from Agent.ai CEO, Fred Hsu
I’m going to let you in on a little secret: I’ve... Read more
Business2Community | 11 Changes That Are Revolutionizing the Customer Support World
Written by Jennifer Spencer, founder of Accelerant PR
New technology and higher customer expectations are rapidly changing the game for customer service and the customer experience. The short version? Digital is taking ... Read more
Agent.ai Raises $2.7M To Bring ‘Copilot’ and ‘Autopilot’ Automation to Customer Service Messaging
Platform brings together chat, event, and customer data to learn from agent interactions and automate customer service tasks
Sunnyvale, Calif. – February 9th, 2017 – Today, Agent.ai, a leading provider of messag... Read more