Blog

Customer service should mimic the 5 levels of autonomous cars

Posted on VentureBeat, June 12, 2017  Image Credit: Shutterstock / Melpomene In 1900, 41 percent of the U.S. workforce was employed in agriculture. By the year 2000, that number had dropped to 1.9...
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Agent.ai adds support for Twitter DM!

Here's an easy win for customer service and marketing teams - Let your customers engage with you through the channels they prefer and are familiar with.  It sounds simple, yet few customer service platforms offer omnich...
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AITrends.com Interview: Agent.ai takes staged approach to integrating AI into customer service

Posted on AITrends.com - May 18, 2017 AI Trends editor John Desmond interviewed Barry Coleman, CTO, Agent.ai Q. Tell me about Agent.ai? A. Agent.ai is a customer service platform designed to help businesses con...
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Blue-Collar Revenge: The Rise Of AI Will Create A New Professional Class

Published in Forbes, April 6, 2017 https://www.forbes.com/sites/valleyvoices/2017/04/06/blue-collar-revenge-and-the-rise-of-ai/#1d2c9852524c POST WRITTEN BY Max Schireson and Dan Nguyen-Huu Max Schireson is an...
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Why we created a résumé for Agent.ai

Strategically posted on the eve of April Fools Day.    As more “digital co-workers” powered by artificial intelligence join the workforce, we’ve wondered whether software like Agent.ai might soon be ‘employe...
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Automatic for the people: why intelligent chatbots matter.

Posted in Orange Business Services, March 23 http://www.orange-business.com/en/magazine/business/automatic-for-the-people-why-intelligent-chatbots-matter Customer service continues to ...
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Agent.ai web client launches on Product Hunt!

Bring the power of Agent.ai Co-Pilot and Auto-Pilot to your website Today we’re announcing Agent.ai is officially available for the web! In October, we launched our mobile-first, customer service Co-Pilo...
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VentureBeat – Guest Post – AI is going to kill seat-based SaaS models

First posted on VentureBeat http://venturebeat.com/2017/03/18/ai-is-going-to-kill-seat-based-saas-models/ Venture Beat | Guest Post from Agent.ai CEO, Fred Hsu I’m going to let you in on a little secret: I’ve...
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Business2Community | 11 Changes That Are Revolutionizing the Customer Support World

Written by Jennifer Spencer, founder of Accelerant PR New technology and higher customer expectations are rapidly changing the game for customer service and the customer experience. The short version? Digital is taking ...
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Agent.ai Raises $2.7M To Bring ‘Copilot’ and ‘Autopilot’ Automation to Customer Service Messaging

Platform brings together chat, event, and customer data to learn from agent interactions and automate customer service tasks  Sunnyvale, Calif. – February 9th, 2017 – Today, Agent.ai, a leading provider of messag...
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