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App Developer Magazine: Artificial intelligence and app development

Thoughts on Artificial Intelligence and App Development from CTO, Barry Coleman Artificial intelligence and app development The growth of artificial intelligence and machine learning is driving a whole new... Read more

30 Days with | 100 New Partners!

It’s been a busy month here at since we officially announced the availability of our Co-Pilot and Auto-Pilot customer support CRM and productivity tools. In just a little over one month we’ve had over 100... Read more Added to!

We're honored to be included in the Customer Service category on! View our page here.   ... Read more ‘Featured’ & ‘Trending’ on Product Hunt!

What a great way to launch - We're honored to have been a 'Featured' & 'Trending' product on Product Hunt! Click here to see our Product Hunt. ... Read more Introduces CRM to Bring the Benefits of Artificial Intelligence to Customer Service Channels

New Platform Delivers CRM and AI-Enhanced Tools for Real-Time, Multichannel Customer Support MOUNTAIN VIEW, CA - (Oct 13, 2016) -, a provider of artificial intelligence-enhanced customer service solutions, ... Read more

Customer support is your brand’s untapped secret weapon

Originally published in Luxury Daily on August 19, 2016 By Barry Coleman, Chief Technology Officer at Customer support is not just about dealing with disgruntled customers. It is much more than that. Done... Read more

Why It’s Not Enough to Have Only Email Support

Originally published in MarTech Advisor on June 14, 2016 Barry Coleman, CTO at suggests marketers to blend real-time user support along-with email forms for a better customer relationship management When ... Read more

Three Things that Excellent Customer Service Companies Do

Imagine the last customer service interaction you had. If you had a positive experience, chances are you’ll continue to use that company’s services. But what about the companies that go above and beyond, where custom... Read more

Seven Customer Metrics Every App Developer Should Track

Any app developer will tell you, analyzing your data effectively is a huge factor in determining whether or not your app will be successful. With mountains of data to segment, it can be difficult to know what metrics are... Read more