Business2Community | 11 Changes That Are Revolutionizing the Customer Support World

Written by Jennifer Spencer, founder of Accelerant PR New technology and higher customer expectations are rapidly changing the game for customer service and the customer experience. The short version? Digital is taking ... Read more Raises $2.7M To Bring ‘Copilot’ and ‘Autopilot’ Automation to Customer Service Messaging

Platform brings together chat, event, and customer data to learn from agent interactions and automate customer service tasks  Sunnyvale, Calif. – February 9th, 2017 – Today,, a leading provider of messag... Read more raises $2.7 million to build smart copilot for customer service representatives Read more

NEW: Our #AI with your company’s FAQs. #SeeingIsBelieving

It's been an exciting start to the new year here at  We're now working with over 300 forward-thinking companies who are bringing our augmenting artificial intelligence software to their customer service channe... Read more

How calendaring AI is a game-changer…or…we were early to the concert…really, really early

By Aaron Miller, Growth Engineer at My latest, biggest, and best career bet (so far) is a simple one and it is this: AI will first be realized in the business world by companies that ... Read more Featured in Cult of Mac

This company built an AI for helping customer service teams Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers looking for... Read more

Using Bots to Bring Holiday Joy

Barry Coleman, CTO of In a world gone mad with launching chatbots for ordering pizza and spinning up cocktail recipes, businesses must realize that a chatbot alone is not a panacea f... Read more

Artificial Intelligence | New Jobs, Not Less Jobs

By Aaron Miller, Growth Engineer at Right now, there's a lot of talk about AI taking jobs away. I’m not here to dispute that. Hidden within that concern however, is an assumption ... Read more

VentureBeat | 5 bots to try this week:

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App Developer Magazine: Artificial intelligence and app development

Thoughts on Artificial Intelligence and App Development from CTO, Barry Coleman Artificial intelligence and app development The growth of artificial intelligence and machine learning is driving a whole new... Read more