Answer your valuable customer questions faster, more accurately, and more personally.
Agent.ai connects to your company knowledge base, FAQs, historical chatlogs, POS, CRMs, product manuals,
and more, to suggest high-confidence responses for your service agents to use in answering your customers informational and coplex transactional questions.
Agent.ai Co-Pilot mode enables up to 10x work efficiencies as
compared to legacy customer service platforms. By performing real-time data-entry and query-based tasks on behalf of your service agents, the software removes time-consuming, costly,
and mundane processes from typical agent workflows.
Agent.ai Auto-Pilot mode leverages the compute-power of artificial intelligence and advanced deep learning algorithms to provide fast, accurate, 24/7 responses to your customers frequently asked questions.
Most service teams spend the bulk of their day answering repetitive customer questions. Agent.ai works as a first-responder to answer these questions with 95%+ accuracy. Your customers benefit from immediate, round-the-clock assistance, and your team can save valuable time and costly resources answering general questions.
When Agent.ai is not yet trained to understand a customer’s inquiry, the software seamlessly escalates the conversation to the appropriate service queue or team member for answering.
Agent.ai Co-Pilot mode enables up to 10x work efficiencies as compared to legacy customer service platforms. By performing real-time data-entry and query-based tasks on behalf of your service agents, the software removes time-consuming, costly, and mundane processes from typical agent workflows.
Looking deep within your company knowledge and data bases, the software understands the intent of your customer’s informational or transactional question, then smartly suggests the customer-specific answer to your agent’s within the Agent.ai dashboard.
Agent.Agent.ai suggests the appropriate responses to your customer questions, using learnings from customer and agent interactions, support ticket resolutions, company knowledge base, FAQs, and data from custom-selected in-app events.
Agent.ai handles the routine frequently asked questions you receive from customers, so your team can dedicate their time on more complex inquiries. If there’s a problem that can’t easily be solved, Agent.ai escalates the case to your support team.