July 26, 2017
Reality Games helps leading mobile game developer to see a 72% improvement in ticket resolution times.  

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Oxygen Initiative

See why Oxygen Initiative selected the platform and artificial intelligence to support their growing customer base.

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Two-Way Radio Experts™

Two-Way Radio Experts™ sees 88% reduction in resolution times from previous live chat implementation.

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" takes staged approach to integrating AI into customer service"

AI World

"Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers looking for another place to do business. has created something that bridges the gap — a customer relationship management (CRM) system that’s powered by machine learning."

Cult of Mac

"We're known for both producing and creating games with ultra-high retention rates. Customer support is an important tool for any developer as they bring their apps to market, and we are excited to offer our users's real-time, chat-based solution as a way to interact with customers directly within our apps."

Peter Sas, Commercial Director & Co-founder of Reality Games

" lets us stay in touch with our customers 24/7 without losing the personal touch that is so important to our company."

Christiaan Van Nispen, VP Business Development, Oxygen Initiative

"I believe that the strategy of covering the breadth of mobile along with the ability to cover small to big customers is pretty strong. It puts dead into a spot that no major vendor covers, while at the moment having a technological advantage."

Thomas Wieberneit, CustomerThink

"Companies including ... are developing technologies to help customer-support teams and call centers handle inquiries more quickly and efficiently—so you don’t have to spend an hour on hold."