Salesforce Desk
Facebook Messenger

Omni-channel Support

A Customer Support CRM that's Free. Forever!

Provide Customer Service in Every Messaging Channel

Enable your team to provide seamless customer service for free via web, app, email, SMS, Facebook Messenger, Twitter, WeChat, and more. - In App Messaging

Custom Knowledge Base

A Complete Mobile Helpdesk Solution

Keep your users happy with help that literally works

Let your users find the answers they need immediately, and without Customer Support assistance, using self-service, customizable, in-app FAQs and Knowledge Base. - Knowledge Base

Live FAQs™

Your Companies Voice, Powered with AI

Drive app usage, loyalty & praise with (24×7) Service smartly responds to your users’ questions, anticipating their needs and surfacing accurate, agent-taught responses using In-app event data, Natural Language Processing and Machine Learning. It’s really smart. - Live FAQs

In-App Rewards

Put the AI in RetAIn, with In-App Rewards

Create Advocates, Evangelists, & 5-Star Customer Reviews

Thank users for their continued loyalty by sending them in-app currency, virtual items, credits and more, to keep them engaged with your app. Instantly grant rewards to appease users after a challenging issue – win them back. - App Rewards

Co-Pilot (AI-assisting software)

Pay-per-use artificial intelligence

How It Works | Co-Pilot |

Answer quickly and accurately with high-confidence, machine-learned
answers brought right to your team’s fingertips.  Review. Send. Done!

AI (Automated AI Responses)

Automated support around the clock

How It Works | Web Client |

Leverage AI to answer repetitive customer FAQs automatically so your
service team can handle more complex issues at scale.

Customer Chronicle™

Centralized customer insights

How It Works | Customer Chronicle |

Get up to speed before you answer, with detailed customer
profiles and interactive customer timelines.

Advanced Analytics

Track customer satisfaction

How It Works | Agent Reporting |

Monitor agent performance, and send post-chat surveys to measure
customer happiness and improve your products and services.

Integration Made Simple

  • 1 Sync CRM

    Start fresh with, or quickly import your existing CRM and messaging data to our software. Optional: Jump start's learnings by importing past customer and agent chat-logs. - Sync CRM
  • FAQ
    2 Upload FAQs

    Plugin you standard customer FAQs or Knowledge Base to the Agent.AI console using any format: HTTPS, TEXT, WORD, or let us help you with the data import.

  • 3 Integration Review

    Install the SDK or connect messenger(s) of choice. We do a quick integration check and confirmation and then you're all set to go live with - Integration
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