Quickly respond and resolve customer inquiries with in-app chat and push notifications – no emails required! Let users connect with you however they see fit, with support for SMS, Facebook Messenger, WeChat, Viber, Telegram, Twitter DM and more.
Let your users find the answers they need immediately, and without Customer Support assistance, using self-service, customizable, in-app FAQs and Knowledge Base.
Agent.ai smartly responds to your users’ questions, anticipating their needs and surfacing accurate, agent-taught responses using In-app event data, Natural Language Processing and Machine Learning. It’s really smart.
Thank users for their continued loyalty by sending them in-app currency, virtual items, credits and more, to keep them engaged with your app. Instantly grant rewards to appease users after a challenging issue – win them back.
Mobile customers want their questions answered immediately, not tomorrow. Agent.ai
works as a first-responder to help your users when they need your attention most.
See a detailed timeline of each answer-seeking users’ in-app behavior, helping your team to quickly resolve issues, drive product development, and gain customer insights.
Deliver differentiated experiences by segmenting users based on lifetime value (LTV). Smartly escalate issues from your VIP customers to make sure they stay happy.
Build holistic customer profiles of your users across multiple apps. Track events that
span users’ mobile and tablet devices.
Boost and monitor agent performance with agent notes, team alerts, ticket stats and reports. Take your teams customer ratings to another level with Co-Pilot and Auto-Pilot modes.
Start fresh with Agent.ai, or quickly import your existing CRM and messaging data to our software. Optional: Jump start Agent.ai's learnings by importing past customer and agent chat-logs.
Plugin you standard customer FAQs or Knowledge Base to the Agent.AI console using any format: HTTPS, TEXT, WORD, or let us help you with the data import.
Install the Agent.ai SDK or connect messenger(s) of choice. We do a quick integration check and confirmation and then you're all set to go live with Agent.ai.