Agent.ai web client launches on Product Hunt!

Agent.ai web client launches on Product Hunt!

March 20, 2017

Bring the power of Agent.ai Co-Pilot and Auto-Pilot to your website

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Today we’re announcing Agent.ai is officially available for the web! In October, we launched our mobile-first, customer service Co-Pilot and Auto-Pilot software. Building on our vision to enable companies to use Agent.ai in any customer service channel, we began beta-testing web-based support last Fall. Today, we invite any company to add our Javascript chat-widget to their website to offer better customer service software to their customers and increased productivity to their service agents.

As with Agent.ai’s mobile and messaging software, Agent.ai web simplifies communication between answer-seeking customers and answer-providing agents, bringing the most relevant information to agents’ fingertips during customer conversations, resulting in efficient ticket resolution. Agent.ai’s automation engine introduces AI gradually, learning from the most accurate source possible: a company’s own agents.

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Web-based Chat by the numbers:

• 53% of customers would prefer to use online chat before calling a company for support. (Source: Harris Research)
• Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). (Source: J.D. Power)
• Chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone. (Source: Econsultancy)
• Of those who prefer live chat, 79% said they did so because they get their questions answered quickly, 51% did so because they could multi-task, and 46% agreed it was the most efficient communication method. (Source: Econsultancy)

Agent.ai’s automation increases over three stages:

The first stage consists of the AI engine monitoring agent interactions and company logs passively, as it learns to suggest and mimic the best agent responses. The second stage is called Co-Pilot. Co-Pilot suggests the appropriate response to customer questions; these are based on customer and agent interactions, support ticket resolutions, company knowledge bases, FAQs, and data from custom selected app events. Human agents can accept, edit, or reject a suggestion, which further aids the system in learning faster. As the system grows more confident in its responses, agents can turn on Auto-Pilot mode. Auto-Pilot handles routine questions so agents can focus on more complex inquiries. If a problem cannot be easily solved, the ticket will be automatically and seamlessly escalated to a human agent.

We love showing Agent.ai working with your own company’s FAQs. Schedule a Demo with us anytime! #SeeingIsBelieving

More exciting news coming soon!

– The Agent.ai Team

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