AI-Enhanced Customer Service

Let artificial intelligence resolve your customers’ frequently asked questions in seconds, not days.

  • Agent.ai - Operator
  • Plus Sign
  • Agent.ai - Co Pilot

Boost agent productivity
with co-pilot mode

Agent.ai suggests the appropriate responses to your customer questions, using learnings from customer and agent interactions, support ticket resolutions, company knowledge base, FAQs, and data from custom-selected in-app events.

  • Agent.ai - Co Pilot

Turn over the controls
with auto-pilot mode

Agent.ai handles the routine frequently asked questions you receive from customers, so your team can dedicate their time on more complex inquiries.  If there’s a problem that can’t easily be solved, Agent.ai escalates the case to your support team.

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Join the leading companies working with Agent.ai
  • Wix
  • Intel
  • Flipkart
  • Accenture
  • Canada Post
  • Tivit
  • Illinois
  • AutoStar
  • Capco

A cloud-based agent interface that’s
available anywhere, anytime

Agent.ai - Customer Chronicle
Centralize your customer support tools and databases. Agent.ai integrates with your CRM, transaction, and event data to enable a powerful, consolidated view that puts key information at your agents fingertips for better case management and streamlined issue resolution.
Agent.ai - Artificial Intelligence
Increase agent productivity
with AI technology

Scale and improve your customer service capabilities through AI-enhanced and automated support

Agent.ai - Chat
Deliver support across
multiple channels

Come to the rescue, and give customers access to seamless in-app, web, messenger and email support

Agent.ai - Stats
Empower agents with powerful
data and analytics tools

Arm agents with critical customer profile, session events, and account history information for expedited issue resolution

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Scalable Customer Support Software
adapted to a Mobile First World

With Co-Pilot and Auto-Pilot, we’ll do all of the the hard work while you remain in control.
Improve Your Customer Service at Scale
  • In App Messaging
    In-App and Messaging

    Provide smart, AI-assisted help in native mobile formats that customers prefer.
  • Smart Queues
    Smart Queues

    Differentiate service based on customer lifetime value (LTV) – Immediately escalate your VIP customers’ tickets.
  • Live FAQs
    Introducing Live FAQs ™

    Enable users to solve common issues on their own, with AI-assisted all within Chat.
  • Rewards
    Instant Rewards

    Engage, retain, and appease customers by delivering custom rewards or, coupons via chat, native and web based channels.
Maximize Agent Productivity ™
  • Messaging
    AI and AI-Assist

    Streamline communications with automation and assist tools.
  • Notes
    Agent Notes

    Add notes and reminders to your customers’ profiles for smart record keeping.
  • Privacy
    Agent Security & Permissions

    Define and set individual agent access rights to apps and queues.
  • Alerts
    Team Alerts

    Post important notices to agent dashboards.
Optimize Performance with Data & Insights
  • Dashboard
    Agent Performance Reports

    Track agent productivity across multiple apps.
  • Segmentation
    Customer Segmentation

    Define and track customer segments based on customer lifetime value.
  • Smart Queues
    Customer Engagement

    Interactive visualization of key customer events via the Customer Chronicle™.
  • Tickets
    Ticket Stats

    Quick view of agent’s open, assigned and closed tickets.
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