A cloud-based agent interface that’s
available anywhere, anytime
Increase agent productivity
with AI technology
Scale and improve your customer service capabilities through AI-enhanced and automated support
Deliver support across
Come to the rescue, and give customers access to seamless in-app, web, messenger and email support
Empower agents with powerful
data and analytics tools
Arm agents with critical customer profile, session events, and account history information for expedited issue resolution
Scalable Customer Support Software
adapted to a Mobile First World
In-App and Messaging
Provide smart, AI-assisted help in native mobile formats that customers prefer.
Differentiate service based on customer lifetime value (LTV) – Immediately escalate your VIP customers’ tickets.
Introducing Live FAQs ™
Enable users to solve common issues on their own, with AI-assisted all within Chat.
Engage, retain, and appease customers by delivering custom rewards or, coupons via chat, native and web based channels.
AI and AI-Assist
Streamline communications with automation and assist tools.
Add notes and reminders to your customers’ profiles for smart record keeping.
Agent Security & Permissions
Define and set individual agent access rights to apps and queues.
Post important notices to agent dashboards.
Agent Performance Reports
Track agent productivity across multiple apps.
Define and track customer segments based on customer lifetime value.
Interactive visualization of key customer events via the Customer Chronicle™.
Quick view of agent’s open, assigned and closed tickets.